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At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.
Are you looking for an inspiring career? You just found it.
Join us as a Manager of Commercial Excellence
Are you an ambitious and results-driven leader with a strong commitment to delivering exceptional customer service? Getinge, a trusted leader in the MedTech industry, is seeking a highly motivated individual to join our team as a Customer Service Manager. In this critical role, you will have the exciting opportunity to manage and lead our dedicated Customer Service and Service Backoffice teams, driving continuous improvement and ensuring streamlined processes. You will be instrumental in enhancing our working methods, implementing innovative strategies, and ensuring efficient task execution. Furthermore, we are looking for someone who can bridge the gap between Getinge's processes and the working practices within the DACH BNL region. As a passionate ambassador for Getinge, you will embody our core values and propel our mission forward.
Finally, you will have opportunities for occasional travel to destinations such as Frankfurt, Rastatt, and Brussels. Expect to embark on approximately one trip per month or two trips per quarter as an integral part of this dynamic position.
Your core tasks and responsibilities will include:
- Ensuring continuous improvement in terms of customer satisfaction and customer expectations, specifically availability for customer and resolving their inquiries.
- Implementation of a Front Office according to the role model in Getinge.
- Establishing of a new Service Backoffice Organization.
- Implementing the Getinge Strategy of Standardized Processes (improving and implementation through the organisation, work procedures, ensuring compliance within the own team and Peer teams).
- Identify and address gaps and bottlenecks within the own department and local organisation, proposing proactive solutions to improve efficiency and collaboration
- Monitoring of processes, RACI & KPIs relevant to the own team and take corrective actions (in consultation with the supervisor, if necessary)
- Foster positive working relationships with other departments, including the Shared Service Center and other Regional organisations
Knowledge, skills and experience
- Bachelor's or Master’s degree in a relevant field (e.g. Business Administration, Business Engineer, Business Informatics) and relevant work experience.
- Proficiency in Dutch and English, with French language skills is advantageous.
- Minimum 3 years of leadership experience in a commercial environment.
- Experience within the medical industry is a plus.
- Strong knowledge of automated data processing and experience with SAP ERP/ Salesforce CRM.
- Excellent oral en written communication skills.
- Strong people management skills.
- Commercially en analytically strong.
- Advanced knowledge in SAP, SalesForce, Excel and PowerBi.
About us
With us, you are part of a dynamic and internationally operating organization. We take pride in our informal and transparent work culture, where collaboration and engagement are central. As part of a rapidly growing international organization, you will have the opportunity to develop your own ideas and initiatives. In addition to offering a varied job with competitive employment conditions, we also provide ample opportunities for personal growth and development. We attach great importance to the development of our employees and offer room for pursuing education and training
