$ads={1}
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Job Purpose:
The IT Service Desk is the central point of contact for all IT related incidents and service requests.
As a Service Desk Support Technician, you’ll provide first line support for all colleagues across three sites.
You’ll be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
The service desk teamwork in a dynamic, fast-paced environment which provides IT support services over the phone, email, in person (for walk-in customers) and self- service.
The role will include but is not limited to:
- To provide 1st line support for colleagues and site visitors in the use of a range of business-critical software solutions
- To record support requests in the central ticketing system and track and manage assigned tickets, whilst also escalating to 2nd line IT Helpdesk Technicians
- To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals
- To develop and contribute to knowledgebase articles for end-users
- To deliver where required inductions and basic training in the use of IT systems and services
- To maintain and issue loan IT equipment as required to colleagues
Candidate Profile:
- Great Customer & Team focus
- A driven individual that exemplifies a ‘can-do’ attitude, happy to go the “extra mile.”
- Well organized & able to work under pressure.
- Excellent communication skills at all levels, both written & face to face
- Team player but also happy to work alone at times.
- Willing to be flexible with working hours due to shift patterns and an onsite role.
Training will be provided in the following areas:
- Entry level understanding of legacy and current IT operating systems
- IT Service Desk Experience in either Triage or 1st Line role
- ITSM Ticketing systems, SLA’s, telephone support queue & Ticket handling
- Supporting both deskside & remote users
- Network cabling & troubleshooting
What we offer you:
- Rewarding salary packages
- Contributory pension scheme of up to 6%
- Holiday allowance – 8% of salary which is paid once a year
- Travel allowance dependent on location of €0.21 per km
- Up to 3 free monthly Lifeplus nutritional and personal care products
- Holiday allowance of 22 days per year
Hours and Days:
Monday to Friday, 40 hours a week, 8 hours per day with a 30-minute and 2 x 15-minute breaks per day. Shift patterns:
- A – 07:00-16:00
- B – 0800 to 17:00
Location:
On site – Begen op Zoom
Indeed2
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
- Please note: The successful applicant will be required to undertake a criminal record check.
- Please advise us in advance if you have any special requirements if you are asked to attend an interview.
We are Lifeplus Netherlands BV (“Lifeplus”), Lifeplus - Bergen op Zoom Conradweg 14, 4612 PD, Bergen op Zoom, The Netherlands, T: +44 1480 224623, E: NL.Recruitment@Lifeplus.com. On submission of your application your CV and contact details will be collected, and retained by Lifeplus. We will process your personal information for recruitment purposes only. Your personal information will be stored in our applicant tracking system (located in the UK), and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary.
Your personal information is retained for a 12-month period; when this period is over we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest.
For more details on how Lifeplus treats your personal information please see the Privacy Notice https://www.careersatlp.com/en/privacy-policy-the-netherlands/ or contact us at privacy@lifeplus.com
Job Types: Full-time, Permanent
Salary: €30,000.00 - €35,000.00 per year
Ability to commute/relocate:
- 4612 PD Bergen op Zoom: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
